Latvijas Mobilais Telefons raises the bar for customer service in Latvia
The leading Latvian mobile operator, Latvijas Mobilais Telefons (LMT) has deployed a solution that will enable it to have real time visibility of its network and service performance. The Nokia Siemens Networks Serve atOnce Traffica solution will not only reduce costs through rapid problem detection and greater service standards but also help realize greater revenue through valuable customer insights.
The Nokia Siemens Networks’ Serve atOnce Traffica solution is a real-time traffic monitoring and analysis tool for multi-technology, multi-vendor networks. The customer traffic monitoring and analysis software provides a detailed, real-time view to user activity and service usage throughout the network enabling the service provider to react to problems immediately.
“Customers today expect a broad service offering with the highest quality but at lower costs. We are constantly looking to adopt innovative solutions that will help us meet these customer needs efficiently and help improve customer service and loyalty. The Nokia Siemens Networks solution allows us to do just that by managing our network resources in a cost effective way and ensuring real time-view on subscriber activity and network performance,” said Gunars Danbergs, Technical Director, Latvijas Mobilais Telefons.
“We are focused on ensuring that every operator delivers the highest quality of customer service and experience. Through Serve at Once Traffica, LMT can gain an unprecedented insight into how and when its services are used by subscribers, and secures that the network performance meets customer expectations on service availability and quality,” said Jan Lindgren, Head of TeliaSonera Customer Team, Nokia Siemens Networks.
This service usage analysis will enable LMT better understand their subscribers needs and therefore identify areas of focus and efficiency to maximize revenue potential.
Nokia Siemens Networks creates OSS/BSS multi-vendor software solutions for charging, service management and network management to improve service providers’ business performance. The company is one of the leading players in the OSS market with more than 600 network management customers and over 400 service management installations.
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